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Massachusetts Liberal

Observations on politics, the media and life in Massachusetts and beyond from the left side of the road.

Monday, November 26, 2007

Text this!

Nice of the MBTA to enter the 21st Century by letting riders know about delays.

Of course, I didn't think cell phones worked in the subway system. And I'm not sure that I want to constant text alert chirps whenever a bus or subway is behind schedule. Noise pollution.

And what constitutes "behind schedule"? When two Green Line trains arrive virtually simultaneously, followed by a 20-minute gap? When the 66 bus travels in packs?

Maybe they should send alerts when elevators and escalators actually work?

Good thing Dan "Must Go" Grabuaskas says the T isn't charging (yet) for sending the text messages. But they will stand add up to quite a piece of change for anyone who signs up to receive them.

The T still doesn't get the fact that good customer service isn't telling you how late you are going to be. Good customer service involves getting you there on time in a bus or train that doesn't do double duty as a cattle car and with operators who don't close doors in your face.

But then again, how would Dan know? The T is inconvenient for his schedule. Maybe if he got a text page when his train was ready?

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