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Massachusetts Liberal

Observations on politics, the media and life in Massachusetts and beyond from the left side of the road.

Saturday, November 12, 2011

Powerless

We've heard a lot recently about utilities not up to the task of dealing with the havoc caused by Tropical Storm Irene or the Halloween nor'easter. This is is not in that league, only about 16 hours in the cold.

But NSTAR's failure to have any human beings available when their planned "equipment upgrade" went south, and 11:30 a.m. turned into 12:30 and so on until 4:50 p.m. is inexcusable.

Let's be direct: everything was working until NSTAR took it down. I'm not an expert but 10 hours seems like a long time for planned maintenance. Maybe more regular upkeep would have allowed shorter turnaround?

The automated voices that kept spewing out worthless time estimates was infuriating enough. Not having anyone to explain what was really going on pushed it over the top.

Again, I count my blessings the outage was hours, not days. But regulators really need to take a look at the lax practices of the electric utilities, whether it's the failure to trim trees or the failure to keep its paying customers informed.

Epic fail NSTAR.

UPDATE: Still waiting for the promised call that everything is working again, NSTAR. Caller ID shows you called, but you could have left a message.

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