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Massachusetts Liberal

Observations on politics, the media and life in Massachusetts and beyond from the left side of the road.

Tuesday, July 03, 2012

Glitch this!

You would think the MBTA would have had enough time -- to prepare better excuses.

The first few days of higher fares can only be described as disastrous for our transit system -- highlighted by a software "glitch" that causes chaos for commuters using their new passes to transfer from commuter rail to the subway system.

MBTA Acting General Manager Jonathan Davis blamed software for the snafu that required to wave hundreds of people through the fare gates.
“It was an unfortunate circumstance and something that I don’t think could have been foreseen, but we acted very quickly to fix the problem.”
On the Credibility Meter, that ranks below 0. With months to get ready for the changeover in fares, no one thought to test and re-test software to make sure it was ready for the contingency of a commuter rail-subway transfer?

Service was its usual mess. A Sunday night Fenway Park concert meant an endless wait in a hot Green Line station in the vague hope a car that did not resemble a human sardine can rolled in. Finally Mrs. OL and I settled for something that got us out of Copley and left only a 20-minute walk home instead of the usual two minutes if we had been able to board the correct branch.

Monday night's Red Line horror show would be newsworthy only if it was new instead of the daily ritual.

T officials expect a drop in ridership from the higher fares. It will be a lot higher than they expect if they do not begin to do something about the chronic and predictable rotten service that accompanies the higher prices.

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2 Comments:

Anonymous Anonymous said...

I'm from Western Mass and still resent paying anything for MBTA upkeep, but I can't help but wonder why those of you who ride it put up with such service. Boycott for a month, demand change. Get rid of all the upper management. If they hadn't been allowing people to skip at the gates all these years, and use fake/stolen passes maybe you would have had some money put into the system. Read about the Birmingham bus boycotts and do something.

July 03, 2012 12:08 PM  
Anonymous Anonymous said...

There's always an excuse, and the only thing that's reliable about the T is that they will screw everything, no matter how fundamental it is. This change wasn't a surprise, it wasn't sprung on them at the midnight hour. They had ample time to implement it, and implement it correctly, because, after all, it's just a price change, not instructions on navigating to Mars. I want to see consequences, starting with firings, from the top down, not the bottom up. I'm not interested in another feeble apology.

July 03, 2012 3:31 PM  

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